Terms and conditions



1. General

Web page https://www.venere.si is managed by the company VENERE d.o.o., Industrijska cesta 12A, IZOLA - ISOLA, 6310 Izola - Isola, registration number 5907691000, hereinafter referred as Operator.


2. Protection of personal data and privacy policy

The Operator undertakes to protect the confidentiality of personal data and the privacy of users of the online store. The personal data collected will be used by the Operator exclusively for the provision of the services it offers.


2.1. Cookies and IP addresses

The Operator assigns cookies to each user at the beginning of each use of the online store to identify, monitor the shopping cart and ensure traceability (i.e. "cookie"). The operator may also store some persistent cookies in the user's web browser, such as the user's identification number in encrypted form for identification on the next visit to the online store or evaluation of items, with which the user knows which items have already been evaluated, and indirectly Google Analytics external cookies, which serve to analyze website visits. For the purpose of ensuring online security, the operator also collects IP addresses from which users access the online store. You can read more about cookies at https://www.venere.si/en/cookies/.


2.2. Statement on the protection of the confidentiality of personal data and the privacy of users

In accordance with the regulations governing the protection of personal data, the operator is obliged to protect the personal data of users of his online store. Under no circumstances will the operator provide personal or other data information without the express permission of the user. User data to a third party or will not allow a third party to inspect personal or other information of the user, unless required to do so by the state authorities, if such an obligation is provided by law, or in good faith that such action is necessary for proceedings before courts or other state authorities and to protect and pursue the legitimate interests of the operator.

All personal and other data that the user will provide when logging in to the online store, as well as when ordering the purchase of products, including the content of orders, will be protected in accordance with regulations governing the protection of personal data. The operator will not use this data for any purpose that could harm the user or any other person involved. The operator will use user data only for the purposes of business communication in connection with the fulfillment of the contract or order, and will not use it to send promotional e-mails or other unsolicited promotional material.

The operator will keep the personal data of users in the personal data file only for as long as is strictly necessary to achieve the purpose for which the personal data is collected and managed.

All full-time or part-time employees of the Operator who have access to personal and other user data are aware of the duty to protect personal and other data and are obliged to comply with these provisions on protecting the confidentiality of personal data and privacy of online store users. The duty to protect personal and other data is valid indefinitely, even after the termination of the relationship with the operator.


3. Copyright

This website is the intellectual property of VENERE d.o.o. All information, data, products and descriptions of services and other content available on the website are protected by copyright. Users may not modify, copy, distribute, transmit, display, publish, sell, license, transform into derivative works or use them for commercial or public purposes.

The content of this website is the work of VENERE d.o.o. and as such subject to copyright and other forms of intellectual property protection. In addition to the texts and data on the website, the legally protected property also includes a partial graphic image (images and other graphic elements). Some of the images used are Royalty-Free images (Shutterstock) on which VENERE d.o.o. has no ownership.

The copyright holder in connection with this website is exclusively VENERE d.o.o. , except for the graphic forms mentioned above. We grant the user of our website a personal, limited, non-exclusive and non-transferable right to non-commercial use of the website in accordance with these General Terms and Conditions. Non-commercial use allows the use of documents on the website only for your personal use, provided that the documents retain all of the stated copyright or other notices.

Any use of these images without the written permission of the owner is prohibited and constitutes an infringement of copyright or other intellectual property rights or personal data protection regulations.

The trademarks, logos and service marks displayed on the website are the property of VENERE d.o.o. or third parties. Users without the written permission of VENERE d.o.o. or the trademark owner may not use it. Applications with an explanation of the purpose of using the data from this address should be sent to:

VENERE d.o.o.
Industrijska cesta 12a,
6310 Izola
T: (05) 674 09 00
E: uprava@venere.si

VENERE d.o.o. reserves the right to exercise all legal remedies and rights in the event of a breach of these General Terms and Conditions, including the right to block access to the Website from a particular website address.


4. Complaints and disputes

The operator complies with applicable consumer protection legislation.

In case of complaints, disputes or problems, the User should contact the Operator by phone (phone number: +386 5 6740 900) or by e-mail (e-mail address: sales@venere.si). Complaints are to be submitted in written form by e-mail at sales@venere.com. The procedure for handling the complaint is confidential.

The Operator will respond to all complaints by e-mail or by phone within the shortest possible time and within the legal obligations according to the type of complaint.

Both parties agree to consensually resolve the possible disputes from this contractual relationship. When reaching the agreement is not possible, the court of Koper is competent to judge a dispute.