Terms and conditions


1. General

General Terms and Conditions of the internet shop for business partners (B2B) are in compliance with the Consumer Protection Act (ZVPot), recommendations of Slovenian Chamber Of Commerce (GZS) and The Electronic Communications Act (ZEKom-1). (ZEKom-1). In such cases, where General Terms And Conditions do not specify or is inconsistent with the aforementioned acts, the statutory provisions prevail. General terms and conditions of VENERE d.o.o. apply to all purchases as well.

Internet shop https://www.venere.si (hereinafter referred to Venere B2B) is managed by the company VENERE d.o.o., Industrijska cesta 12A, IZOLA - ISOLA, 6310 Izola - Isola, registration number 5907691000, hereinafter referred as Operator.

We advise you to carefully read General Terms and Conditions before using the internet shop. By using the Venere B2B internet shop you automatically agree with the aforementioned conditions. If you do not agree with General Terms and Conditions we ask you not to use Venere B2B internet shop. VENERE d.o.o. reserves the right to change the conditions of internet shop at any time. All changes apply and are binding for all users, therefore we advise you to regularly check the General Terms and Conditions.

The Operator is a vendor who sells products only to legal entities (companies) through the internet shop.


2. Registration

In order to use Venere B2B internet shop, registration is mandatory at the https://www.venere.si/en/register/ website, where visitor fills out and submits the registration form. Purchases can only be made by legal entities that are our partners. The Operator confirms the registration and provides access to the registered user within 24 hours (during working hours) after reviewing the business data and the visitor's agreement with the general terms and conditions for legal entities. By registering, the visitor confirms and guarantees that they are a legal representative of the company or that they are authorized by the legal representative to make purchase/sales contracts using information technology.


3. Ordering process

All purchase orders for products offered by VENERE are accepted by mail, e-mail or through B2B internet shop. Both parties agree that the purchase orders sent by electronic communications channels are considered as written purchase order. Registration is mandatory to enter Venere B2B internet shop. The user selects the desired item by clicking on the »Add to basket« button. The item is then saved in the shopping cart. A multitude of items can be saved in the shopping cart. To complete the order the user must click on the shopping cart icon in the top right corner of the internet shop to open the complete list of selected items stored in the shopping cart. At this point, it is still possible to edit order quantities or remove items from the shopping cart. By clicking »Checkout« button the purchasing process is moved to the next step where the user must check the order summary, choose payment and delivery method and confirm the order by clicking »Confirm order« button. When the order is submitted successfully, the user receives a notification in the internet shop and an order confirmation e-mail (purchase contract) is sent to the user containing purchase order details. If a notification in internet shop does not appear to the user and an email with purchase order details is not received, then it is a sign of either a technical error or the user failed to insert the correct details during the registration or ordering process. The user can repeat the process or contact Venere d.o.o. by email at sales@venere.si or by phone on +386 5 6740 900. The same contacts are to be used to report possible errors or inconsistencies in the submitted purchase order. You should also inform the mentioned telephone number or e-mail address if you have noticed any errors or irregularities in the order after the order has been placed.

The user always has information available in the Venere B2B online store:

  • Product catalog overview
  • Search the product catalog
  • Composing and placing an order
  • Order history
  • Review of campaigns and stock sales

All information about the status and content of purchase order is at the user's disposal at any time in »Purchase history«. The operator may call the user on his contact telephone number to verify the data or to ensure the accuracy of the delivery.

When the order is placed, the operator will prepare an offer, with a defined delivery time, shipping details and payment.


4. Delivery

The buyer organizes the collection and transport of the shipment. Transportation service for the buyer can be organized by the operator. The price of the delivery depends on the weight of the package, and order size.


5. Payment

Bank transfer is made on Venere d.o.o. VENERE, PROIZVODNJA IN PRODAJA TEKSTILNIH IZDELKOV, D.O.O., Banka Intesa Sanpaolo d.d., IBAN SI56 1010 0000 0015 709.

The payment deadline is determined on the basis of the general individual terms of sale.


6. Limitation of liability

The Operator is continuously doing his best to ensure the information in the internet shop is up to date. However, the possibility remains that the descriptions, stock or price of the product are changed so quickly that the Operator is not able to refresh the information in the internet shop on time. In this case, the user will be informed of the changes and will have the right to cancel the purchase order or will be offered a suitable replacement. All photos are symbolic and do not guarantee the quality of the product.

We reserve the right to disable the internet shop or disable the access to it due to technical issues or other maintenance issues. In case of technical issues, we reserve the right to cancel submitted purchase orders affected by the technical issue. Is such case the users will be informed of the issue in the shortest possible time and will be presented with further steps. The User must ensure the proper protection of his equipment (antivirus etc.) before accessing and using the internet shop. The User must also ensure the protection and confidentiality of the information needed to login to the internet shop (e-mail, password).


7. Protection of personal data and privacy policy

7.1. General

The Operator undertakes to protect the confidentiality of personal data and the privacy of users of the online store. The personal data collected will be used by the Operator exclusively for the provision of the services it offers.

7.2. Use of personal data

The company pays special attention to the safety of your personal data. All personal data provided is treated confidentially and is used only for the purpose for which it was provided. We manage your personal data with the utmost care, taking into account the applicable legislation and the highest standards of its processing. We take care of the safety of your personal data, among other things, with appropriate organizational measures, work procedures and advanced technological solutions, as well as with the help of external experts in order to protect your personal data as effectively as possible. In doing so, we use an adequate level of protection and reasonable physical, electronic and administrative measures to protect the collected data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of personal data or unauthorized access to personal data transferred, stored or otherwise processed.

At the same time, this privacy policy further clarifies the consent you have given to the processing of your personal data.

In accordance with the Privacy policy regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and on the repeal of the Directive 95/46/EC (hereinafter: “General Data Protection Regulation”), the following information is covered:

  • name and surname;
  • delivery addresses;
  • company or. name of the legal entity;
  • tax number of the legal entity;
  • e-mail address (username);
  • password in encrypted form;
  • contact telephone number;
  • country of residence;

The operator is not responsible for the correctness, completeness and up-to-dateness of the data entered by users.

7.3. Cookies and IP addresses

The Operator assigns cookies to each user at the beginning of each use of the online store to identify, monitor the shopping cart and ensure traceability (i.e. "cookie"). The operator may also store some persistent cookies in the user's web browser, such as the user's identification number in encrypted form for identification on the next visit to the online store or evaluation of items, with which the user knows which items have already been evaluated, and indirectly Google Analytics external cookies, which serve to analyze website visits. For the purpose of ensuring online security, the operator also collects IP addresses from which users access the online store. You can read more about cookies at https://www.venere.si/en/cookies/.

7.4. Statement on the protection of the confidentiality of personal data and the privacy of users

In accordance with the regulations governing the protection of personal data, the operator is obliged to protect the personal data of users of his online store. Under no circumstances will the operator provide personal or other data information without the express permission of the user. User data to a third party or will not allow a third party to inspect personal or other information of the user, unless required to do so by the state authorities, if such an obligation is provided by law, or in good faith that such action is necessary for proceedings before courts or other state authorities and to protect and pursue the legitimate interests of the operator.

All personal and other data that the user will provide when logging in to the online store, as well as when ordering the purchase of products, including the content of orders, will be protected in accordance with regulations governing the protection of personal data. The operator will not use this data for any purpose that could harm the user or any other person involved. The operator will use user data only for the purposes of business communication in connection with the fulfillment of the contract or order, and will not use it to send promotional e-mails or other unsolicited promotional material.

The operator will keep the personal data of users in the personal data file only for as long as is strictly necessary to achieve the purpose for which the personal data is collected and managed.

The operator will entrust to the delivery service only the necessary data for the delivery of products purchased on the online store (data on the recipient and delivery address). The operator will contact the user via e-mail if this is necessary to make a purchase on the online store, and via the contact telephone number only if it is in the process of registration or. online shopping problems occurred.

All full-time or part-time employees of the Operator who have access to personal and other user data are aware of the duty to protect personal and other data and are obliged to comply with these provisions on protecting the confidentiality of personal data and privacy of online store users. The duty to protect personal and other data is valid indefinitely, even after the termination of the relationship with the operator.

Registered users can stop using the online store at any time and can cancel their registration. They do so by notifying the operator in writing of the cancellation of the registration. The operator will protect the confidentiality of personal data and the privacy of users of the online store even in the event of cancellation of registration.


8. Copyright

This website is the intellectual property of VENERE d.o.o. All information, data, products and descriptions of services and other content available on the website are protected by copyright. Users may not modify, copy, distribute, transmit, display, publish, sell, license, transform into derivative works or use them for commercial or public purposes.

The content of this website is the work of VENERE d.o.o. and as such subject to copyright and other forms of intellectual property protection. In addition to the texts and data on the website, the legally protected property also includes a partial graphic image (images and other graphic elements). Some of the images used are Royalty-Free images (Shutterstock) on which VENERE d.o.o. has no ownership.

The copyright holder in connection with this website is exclusively VENERE d.o.o. , except for the graphic forms mentioned above. We grant the user of our website a personal, limited, non-exclusive and non-transferable right to non-commercial use of the website in accordance with these General Terms and Conditions. Non-commercial use allows the use of documents on the website only for your personal use, provided that the documents retain all of the stated copyright or other notices.

Any use of these images without the written permission of the owner is prohibited and constitutes an infringement of copyright or other intellectual property rights or personal data protection regulations.

The trademarks, logos and service marks displayed on the website are the property of VENERE d.o.o. or third parties. Users without the written permission of VENERE d.o.o. or the trademark owner may not use it. Applications with an explanation of the purpose of using the data from this address should be sent to:

VENERE d.o.o.
Industrijska cesta 12a,
6310 Izola
T: (05) 674 09 00
E: uprava@venere.si

Only authorized users are allowed to access (with password) the protected areas on the website. Unauthorized users trying to access these areas of the site may be prosecuted.

VENERE d.o.o. reserve the right to exercise all legal remedies and rights in the event of a breach of these General Terms and Conditions, including the right to block access to the Website from a particular website address.


9. Complaints and disputes

The operator complies with applicable consumer protection legislation.

In case of complaints, disputes or problems, the User should contact the Operator by phone (phone number: +386 5 6740 900) or by e-mail (e-mail adress: sales@venere.si). Complaints are to be submitted in written form by e-mail at sales@venere.com. The procedure for handling the complaint is confidential.

The Operator will respond to all complaints by e-mail or by phone within the shortest possible time and within the legal obligations according to the type of complaint.

Both parties agree to consensually resolve the possible disputes from this contractual relationship. When reaching the agreement is not possible, the court of Koper is competent to judge a dispute.